All Systems Operational
Cloud Hosting Operational
Cloud Hosting Services ? Operational
Cloud Email Services ? Operational
cPanel Hosting Operational
cPanel Hosting ? Operational
cPanel Email Services ? Operational
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange Operational
90 days ago
100.0 % uptime
Today
Console Operational
Domain Name Management ? Operational
Control Panel ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
DNS Operational
International ? Operational
National ? Operational
Support Center Operational
Live Chat ? Operational
Help Desk ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019
Resolved - We would like to advise that this incident has now been resolved.
Sep 7, 18:01 AEST
Update - Our engineers have restored the email services for servers cp1.ezyreg.com to cp630.ezyreg.com.

Further updates to follow.
Sep 6, 09:37 AEST
Identified - We have identified the root cause and our engineers are currently implementing a manual fix to each individual effected server. The cPanel servers that email services have returned back to normal are cp1.ezyreg.com to cp200.ezyreg.com.

Further updates to follow once more cPanel servers have been restored.
Sep 5, 14:13 AEST
Investigating - We have continued to receive reports that some users are still unable to send out emails from our cPanel platform. Our engineers are still investigating the matter and working on a fix as a priority.

Further updates to follow.
Sep 4, 16:55 AEST
Monitoring - The technical team have restored the email services on the affected cPanel servers.

We have been monitoring these services and can see that customers are now able to send out emails again.

We will be closely monitor the platform this evening and provide a further update tomorrow morning.
Sep 3, 17:07 AEST
Identified - We have identified the root cause to this issue and our technical team are testing this out now before making the changes live to the cPanel platform.

We understand your email services are important to your business, and we aim to get this back online as soon as possible.
Sep 3, 14:29 AEST
Investigating - We have received reports that some customers hosted on our cPanel platform are currently experiencing issues with sending out mail. We are currently investigating this matter and will provide a further update once we have more information on the matter.
Sep 3, 12:05 AEST
Sep 5, 2019
Completed - The scheduled maintenance has been completed.
Sep 5, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:02 AEST
Scheduled - Customers are advised that we will be performing maintenance on our Console database. During the maintenance window, customers can expect a 2 hour period in which The Console will be inaccessible.

All Domain management and account functions performed through the console may be unavailable during this short impact window.

We are performing this change in order to increase redundancy to critical internal platforms.

We appreciate your patience during this period.
Sep 5, 18:11 AEST
Sep 4, 2019
Resolved - Monitoring shows that web and email access has been restored for all customers and has remained stable for the past 3 hours.

If you have any further questions about this incident, or still have concerns you can always get in touch with our Customer Service team by phoning 1300 885 884, 24 hours a day, 7 days a week.
Sep 4, 16:42 AEST
Monitoring - Our engineers have restored the last remaining server (awcp004.server-cpanel.com) at 12:41pm AEST and can confirm that customers are now able to access their website and email accounts again.

We are continuing to test and closely monitor this platform.
Sep 4, 13:02 AEST
Identified - Our engineers have restored the web and email services for the following cPanel servers at 12:09pm AEST.

awcp001.server-cpanel.com
awcp002.server-cpanel.com
awcp006.server-cpanel.com
awcp007.server-cpanel.com

Customers hosted on server awcp004.server-cpanel.com are still experiencing service disruptions and we are continuing to work on restoring these services.

Further updates to follow.
Sep 4, 12:19 AEST
Update - Our technicians are still investigating the root cause to this issue and are working on restoring the services as soon as possible.

We understand your web and emails services are important to your business and we thank you for your patience during this outage.
Sep 4, 11:28 AEST
Investigating - Several of our cPanel servers are currently experiencing a high load, and customers on affected servers will experience outages for both email and websites. Identified servers experiencing issues are below:

awcp001.server-cpanel.com
awcp002.server-cpanel.com
awcp004.server-cpanel.com
awcp006.server-cpanel.com
awcp007.server-cpanel.com

We are currently working on resolving the issue as a priority. We will continue to provide more updates.
Sep 4, 08:21 AEST