Small Office / Home Office Managed Services 

Byte IT Solutions is a Canberra based IT provider, delivering IT integration, support and consultancy services for both Small Office / Home Office and Corporate Clients

Our services extend from one-off technical support to fully outsourced services. Byte IT solutions can assist with cloud hosting, security applications, monitoring services, backups, equipment supply and consulting through to implementation of large scale IT solutions.

Our Managed Services Solution (MSS) will provide you with your very own IT team: monitoring, managing and responding to all your computing requirements for a fraction of the cost of attempting to provide all this in-house. Plus, we will do it for a flat monthly fee to make your budgeting and business planning easier.

Our team is highly skilled across a broad range of technologies and maintains the highest accreditations to remain at the leading edge of the changing face of technology. This means you will receive the best support and advice possible

Service Agreement InclusionsBronzeSilverGoldPlatinum
Number of Systems supported 1-5 1-10 6-10 11+
Remote technical support (included monthly) 1Hr. 2Hr. 8Hr. Unlimited
Onsite support within ACT region (included monthly)   2Hr. 8Hr. 20Hr.
Proactive server health monitoring
Preventative workstation health monitoring
SLA response time for critical issues   8Hr. 4Hr. 2Hr.
IT System audit and life-cycle management    
Daily filesystem Backup and Monitoring  
Premium managed anti-spam filtering    
Proactive workstation health monitoring      
Included support for mobile devices      
Regular scheduled monthly on-site visits      1Hr. 4Hr.
All support labor included      
Monthly Base Price $350  $500 $1000 $Call
Additional extented time per hour $150 $Call $Call $Call

Secure Your Business

Cyber-security is increasingly becoming an issue that can affect your IT.
As part of our managed service we provide up-to-date anti-virus without you having to do anything.
We simply ensure that the updates are pushed out to your business to ensure you have the latest protection against viruses and SPAM

Backing up your data

We ensure that all your data is backed-up remotely and off-site; gone are the days where we need to come and pick up the tape from the last back-up. Then, in the event of something going wrong, we can quickly and easily roll-back your system data and have you working again as quickly as possible.

Remote IT Services

Establising a Remote IT connection allows instant support. There is no need to wait for the technitian to travel to you.
Simply call us on 1300 139 257, launch the Remote IT Support Application MacOS   Windows