Refunds

  • You can cancel any order or part there of prior to dispatch without any penalties or fees. Dispatches occur around 3pm each day. It's recommended to contact us no later than 2pm each day to cancel any order.
  • A full refund will be issued within 3 days of order cancellation
  • Customer must research manufacturer’s specifications before making a decision to purchase
  • We take no responsibility for any compatibility issues of the hardware or software purchased from us
  • We generally do not provide refunds or exchanges for incorrectly ordered goods that have been delivered
  • If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20% or more may apply

    Product Warranty

  • All products sold by us are covered by Manufacturer Warranty
  • Most of the goods carry 12 months Manufacturer Warranty
  • Some goods such as Monitors and Printers carry Extended Manufacturer Warranty. You should check with the Product Manufacturer for Extended Manufacturer Warranty details

    You will need to contact the Manufacturer to claim warranty. Most, if not all items we sell have a manufacturer service centre network in Australia.
    We are happy to assist you in locating the manufacturer warranty contact service area.

    Returning Items /Warranty Claims

  • All costs associated with returning faulty goods are the customer's responsibility and are not refundable
  • All forward returns will be rejected
  • Our Dead-On-Arrival (DOA) policy is strictly 7 days from the Delivery Date. You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim.
  • If the item is found faulty, we will replace the item or refund the price you paid for the item, at our discretion
  • A replacement item will only be shipped once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim BEFORE returning any faulty goods to us you must initiate a return / warranty claim from the My Returns / Warranty Claims section of the My Account page
  • Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on where to send the faulty item
  • The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre and the RA Number will not be extended or re-issued
  • The RA Number MUST be clearly displayed on the return package
  • Any goods returned without an RA Number will be not accepted and shipped back to you at your expense
  • Any returned goods must be complete with all accessories and in original packaging
  • Our Service Centre reserves the right to reject incomplete or not properly packaged items
  • Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $50 service fee may be charged and the non-faulty item will be shipped back to you at your expense

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