All Systems Operational
Cloud Hosting Operational
Cloud Hosting Services   ? Operational
Cloud Email Services   ? Operational
cPanel Hosting Operational
cPanel Hosting   ? Operational
cPanel Email Services   ? Operational
Console Operational
Domain Name Management   ? Operational
Control Panel   ? Operational
Network Infrastructure Operational
Internal Network   ? Operational
External Network   ? Operational
DNS Operational
International   ? Operational
National   ? Operational
Support Center Operational
Live Chat   ? Operational
Help Desk   ? Operational
Payment Gateway Operational
St George Payment Gateway   ? Operational
NAB Payment Gateway   ? Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Nov 21, 2017
Completed - The scheduled maintenance has been completed.
Nov 21, 14:22 AEDT
Scheduled - As part of our commitment to continually improve our systems and services, we will be performing an upgrade to some of our network infrastructure on Monday, 28th of August.

Customers should not experience any downtime throughout the maintenance window and the work will be monitored closely by our system administrators.
Aug 24, 14:57 AEST
Nov 20, 2017
Resolved - We would like to advise that the issues affecting our Cloud and cPanel servers have been resolved.

We truly apologize for any inconvenience this may have caused.
Nov 20, 20:32 AEDT
Monitoring - Our system admins have advised that we managed to remove the blockade on the storage and are working towards restoring services.

Nearly all services should be restored and coming back online.

Once this issue has been completely resolved, another update will be provided.
Nov 20, 11:07 AEDT
Investigating - We would like to advise customers that we are currently experiencing some issues with our servers. This outage is partially impacting Cloud Servers and cPanel Servers.

cPanel customers may not be able to access their website, or experience slower than normal loading times. Affected Cloud Customers will experience "Error establishing a database connection" appear on their web page..

Our System Admins are currently working on this issue with the highest priority.

We will provide updates as they become available.

We apologise for any inconvenience caused.
Nov 20, 09:45 AEDT
Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017
Resolved - At this stage we believe the access issue has been resolved. Customers websites and ours are back up and able to be accessed.
Nov 15, 11:51 AEDT
Investigating - Customers are reporting difficulty accessing the website, console and their own websites from non-mobile connections within Australia. International and mobile access appears unaffected.

We are investigating the issue as a priority with other ISPs to determine the source of the issue.
Nov 15, 11:23 AEDT
Resolved - This incident has been resolved.
Nov 15, 09:19 AEDT
Investigating - We are currently experiencing some Cloud Mail Interface issues. Users are currently not able to create new mailboxes or manage their current spam filter settings. The spam filter itself is functional.

Our server administrators are examining the issue, and we will provide more updates as soon as we have them.
Nov 10, 15:37 AEDT
Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.

Nov 7, 2017
Completed - The scheduled maintenance has been completed.
Nov 7, 23:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 AEDT
Scheduled - Customers are advised that we will be performing maintenance on our Console database. During the maintenance window, customers can expect a 5-10 minute period in which The Console will be inaccessible.

All Domain management and account functions performed through the console may be unavailable during this short impact window.

We are performing this change in order to increase redundancy to critical internal platforms.

We appreciate your patience during this period.
Nov 7, 11:20 AEDT